Warranty information

 

6 Month Return to Base Warranty

We guarantee this product against all hardware faults for a period of 6 months from receipt of the product. If there is a hardware fault within the first 14 days of receipt we will arrange for collection free of charge and replace or repair the product urgently (usually within 3 days). Where stock allows we normally send a replacement product on collection of the faulty one.

If there is a hardware fault after the first 14 days, you are responsible for safely returning the product to us. We can arrange collection for £19 including VAT. We will pay for the carriage of the replacement or repaired product back to you.

This Warranty does not cover accidental damage or software problems. If a product is returned under warranty and has been damaged or there is a software problem we reserve the right to charge for our labour and carriage costs. The warranty does not cover the battery although we do guarantee that it will hold at least one hour's charge. We will replace batteries which do not meet this criteria if reported within one week of receipt and the battery supplied is returned.

12 Month Return to Base Warranty

We guarantee this product against all hardware faults for a period of 12 months from receipt of the product. If there is a hardware fault within the first 14 days of receipt we will arrange for collection free of charge and replace or repair the product urgently (usually within 3 days). Where stock allows we normally send a replacement product on collection of the faulty one.

If there is a hardware fault after the first 14 days, you are responsible for safely returning the product to us. We can arrange collection for £19 including VAT. We will pay for the carriage of the replacement or repaired product back to you.

This Warranty does not cover accidental damage or software problems. If a product is returned under warranty and has been damaged or there is a software problem we reserve the right to charge for our labour and carriage costs. The warranty does not cover the battery although we do guarantee that it will hold at least one hour's charge. We will replace batteries which do not meet this criteria if reported within one week of receipt and the battery supplied is returned.

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